Job Description
Measurement and Insight Manager, US
Reports To
Senior Product Insights Manager
Indirect Reports
eCommerce Specialist (Operations, Affiliates & Analytics)
Location
Remote (ONLY HIRING IN THE FOLLOWING LOCATIONS: Texas, California, New York, Louisiana, Michigan, Massachusetts, Indiana, Oklahoma, Arkansas, Georgia, and Florida)
Role Summary
The Senior eCommerce Analyst / Analytics Manager is responsible for analytics, reporting, measurement, and performance insights across ATG's US digital business. This role sits within a wider analytics function and solely supports US markets and works cross-functionally with eCommerce, Marketing, Product, Ticketing Operations, and external vendors to improve business performance through data-driven decision making.
In addition to serving as the team's analytics subject matter expert, this role is responsible for managing and developing the eCommerce Specialist supporting Operations & Analytics, helping establish scalable reporting, tracking, and measurement processes across the business.
Key Responsibilities
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or program 73 of the world's most iconic venues across the UK, the US and Continental Europe entertaining over 18 million audience members each year.
Through our in-house Production companies and working closely with third-party top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.
ATG also operates a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 55 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Learn more about ATG Entertainment, visit www.atgentertainment.com/
Reports To
Senior Product Insights Manager
Indirect Reports
eCommerce Specialist (Operations, Affiliates & Analytics)
Location
Remote (ONLY HIRING IN THE FOLLOWING LOCATIONS: Texas, California, New York, Louisiana, Michigan, Massachusetts, Indiana, Oklahoma, Arkansas, Georgia, and Florida)
Role Summary
The Senior eCommerce Analyst / Analytics Manager is responsible for analytics, reporting, measurement, and performance insights across ATG's US digital business. This role sits within a wider analytics function and solely supports US markets and works cross-functionally with eCommerce, Marketing, Product, Ticketing Operations, and external vendors to improve business performance through data-driven decision making.
In addition to serving as the team's analytics subject matter expert, this role is responsible for managing and developing the eCommerce Specialist supporting Operations & Analytics, helping establish scalable reporting, tracking, and measurement processes across the business.
Key Responsibilities
- Own eCommerce reporting, dashboards, and KPI development across US markets.
- Develop and maintain scalable reporting frameworks and performance measurement processes.
- Analyze website traffic, customer behavior, conversion funnels, and revenue performance.
- Identify opportunities to improve customer acquisition, conversion, and retention.
- Provide insights and recommendations to support commercial decision-making.
- Partner with Product and eCommerce teams to measure the impact of new features and initiatives.
- Own measurement strategy, tracking governance, and analytics best practices.
- Support attribution, tagging, and reporting requirements across marketing channels.
- Manage relationships with analytics vendors and agency partners.
- Support executive reporting and business reviews.
- Manage, coach, and develop the eCommerce Specialist supporting Operations, Affiliates & Analytics.
- 5+ years of experience in eCommerce analytics, digital analytics, marketing analytics, business intelligence, or performance measurement.
- Previous experience managing, mentoring, or developing direct reports or junior team members.
- Advanced experience with GA4, BigQuery, Looker Studio - GTM and server-side GTM experience is ideal
- Strong understanding of digital marketing measurement, attribution, and tracking methodologies.
- Experience analyzing customer journeys, conversion funnels, and website performance.
- Advanced Excel and data analysis skills.
- Strong communication, stakeholder management, and project leadership skills.
- Experience working with cross-functional teams including Product, Marketing, CRM, and Engineering.
- Experience in eCommerce, ticketing, entertainment, media, or similar consumer-facing businesses preferred.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or program 73 of the world's most iconic venues across the UK, the US and Continental Europe entertaining over 18 million audience members each year.
Through our in-house Production companies and working closely with third-party top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.
ATG also operates a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 55 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Learn more about ATG Entertainment, visit www.atgentertainment.com/