Program Manager, Music Industry Operations

Hiring- Program Manager I (Project/Program Management, Operational Excellence)

Location: Seattle, WA | Duration: 8 months |

About the Role:

The Global Industry Operations team is seeking a Program Manager I to drive Operational Excellence tooling projects. This role is hands-on, technical, and highly collaborative, focusing on optimizing workflows, enhancing project management tools, and integrating platforms like Monday.com and Salesforce to improve operational efficiency.

Key Responsibilities:

• Lead creation, management, and enhancement of Monday.com boards for operational projects.
• Oversee the Project Management Hub within Monday.com, increasing functionality and integration with Finance systems.
• Partner with Operational Excellence teams to drive Monday/Salesforce integration projects.
• Support large-scale cross-organizational campaigns and initiatives, including live events, artist campaigns, and major company priorities.
• Identify opportunities to improve content workflows, release planning, and cross-team collaboration.
• Communicate effectively with internal and external partners across departments.

Top 3 Must-Have Skills:

1. Monday.com experience – Board creation, management, and process automation.
2. Salesforce experience – Integration and operational knowledge.
3. AI tool experience – Familiarity with AI-driven workflow optimization.

Nice-to-Have Skills:

1. Experience in industry operations (e.g., record labels, artist management).
2. Knowledge of other project management tools like Asana.
3. Minimum 4 years of experience in operations/project management.

Ideal Candidate:

• Strong operations background with a mindset of high standards and attention to detail.
• Innovative, team-oriented, and effective communicator.
• Comfortable in a fast-paced, dynamic environment with rapidly changing priorities.

Apply Now to help drive operational improvements that support music, artists, and fans globally!