Description

Amazon MGM Studios is the home for talent, creating and producing Original films and television series for a global audience. Original series premiere exclusively on Prime Video, which is available in more than 240 countries and territories worldwide. Amazon MGM Studios also produces and acquires Original movies for theatrical release and exclusively for Prime Video.

We're looking for a Survey Operations Analyst to join our Amazon MGM Studios Consumer Insights team. In this role, you will be instrumental in supporting end-to-end survey operations for Amazon MGM Studios' global consumer research initiatives. You'll work closely with stakeholders across multiple markets to design, program, and deploy sophisticated survey instruments that capture vital consumer insights about our content and streaming services. This position requires a blend of technical expertise in survey programming, project management capabilities, and analytical skills to ensure data quality and reliability. You'll be responsible for implementing best practices in survey design, supporting complex multi-language projects, and developing efficient processes for survey deployment across international markets.

Key job responsibilities
- Support survey programming, QA, sampling and deployment tasks for surveys across multiple locales and languages
- Partner with Research Managers, and collaborate with Operations Managers across global panels to support translations tasks and processes
- Dive Deep: Develop an understanding of our partners research needs and support impactful testing strategies
- Customer Obsession: Assist in driving excellence in customer engagement and retention policies

About the team
The Global Research Operations team is part of Amazon MGM Studios' Consumer Insights team. This team:
- Develops secure, online survey testing strategies globally in multiple languages
- Leads recruitment and customer engagement initiatives to retain high response rates
- Drives customer obsessed solutions to custom testing strategies
- Develops visual reporting tools used by cross-team stakeholders
- Partners across multiple teams to deep dive into customer data

Basic Qualifications

- 2+ years of professional non-internship marketing experience
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience using data and metrics to drive improvements
- Experience in survey design and datasets
- Experience with Qualtrics and programming multi-market surveys

Preferred Qualifications

- Experience using data visualization tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,200/year in our lowest geographic market up to $113,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Survey Operations Analyst, Consumer Insights, Amazon MGM Studios Consumer Insights

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