Director, Content Operations (Direct-to-Consumer)

Tennis Channel seeks a dynamic Director of Content Operations to oversee the end-to-end content lifecycle for our DTC streaming platform. Our direct-to-consumer (DTC) streaming service provides fans with live matches, original programming, highlights, and on-demand content. We’re passionate about connecting tennis enthusiasts with the sport they love through innovative technology and high-quality storytelling.

This role ensures seamless delivery of live and on-demand content, optimizes workflows, and enhances viewer experiences. The ideal candidate is a detail-oriented problem-solver with expertise in streaming operations, cross-functional collaboration, and a passion for tennis.

Key Responsibilities

• Content Workflow Management:
• Oversee content ingestion, metadata tagging, scheduling, and publishing via CMS.
• Coordinate with production teams to ensure timely delivery of live/VOD content.
• Validate compliance with DRM, licensing agreements, and geo-restrictions.
• CMS & Technical Oversight:
• Maintain and optimize CMS performance; troubleshoot issues with engineering teams.
• Implement metadata strategies to enhance content discoverability and SEO.
• Test new platform features (e.g., interactive elements, multi-language support).
• Cross-Functional Collaboration:
• Partner with Programming to align content schedules with audience demand.
• Support Marketing in promoting content through trailers and timely launches.
• Work with Engineering to resolve streaming bottlenecks and improve CDN performance.
• Quality Assurance & Compliance:
• Monitor live streams for quality, latency, and uptime; escalate issues promptly.
• Ensure adherence to brand and technical standards (e.g., video codecs, closed captions).
• Analytics & Optimization:
• Analyze viewer engagement data to inform content strategy and scheduling.
• Report on performance metrics (viewership, retention, errors) to stakeholders.
• Process Improvement:
• Identify workflow inefficiencies; implement automation and best practices.
• Stay updated on streaming trends (4K/HDR, FAST channels, personalization).
  

Qualifications

• Bachelor’s degree in media, communications, or related field
• 5–7 years in content operations, preferably in streaming, OTT, or sports media
• Technical proficiency in CMS platforms, video encoding (H.264, H.265), metadata standards (XML, JSON)
• Strong project management skills (Agile, Jira) and ability to prioritize under deadlines
• Excellent communication skills for cross-team collaboration
• Passion for innovation in digital media and sports
• Flexibility required during major tournaments (e.g., Grand Slams) to ensure flawless live coverage
  
  

Preferred Qualifications

• In-depth knowledge of tennis tournaments, players, and fan engagement
• Experience with live sports streaming and OTT platforms (Brightcove, AWS Elemental)
• Familiarity with multi-platform distribution (iOS, Android, Roku)
  
  

Tennis Channel is proud to be equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

About PickleballTV

Pickleballtv (PBTV) is the 24-hour television home of America’s fastest growing sport. With coverage of tournaments throughout the year, the network offers 1,000+ hours of live matches from the game’s top professionals and biggest stars. PBTV also provides viewers with first-class instruction, exclusive lifestyle programming and studio news content and more.

About Tennis Channel

Tennis Channel is the media home to two twenty-four-hour television networks, a subscription streaming service, online magazine and podcasts dedicated to the sport and its unique lifestyle. The tennis-media hub is home to every aspect of the wide-ranging, worldwide tennis community. Tennis Channel is carried nationwide by every one of the top ten pay-TV service providers.

About Sinclair

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, ROAR, and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net.

About The Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.

The base salary compensation range for this role is $135,000 to $150,000. Final compensation for this role will be determined by various factors such as a candidates’ relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.

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