About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

The Merch Collective is a creative merchandise partner. We represent some of the world's top artists, telling their stories through compelling creative and quality product.

As the Vice President of Artist Accounts, you will play a pivotal role in guiding our Account Managers (AMs) to success. It's crucial to understand that this position requires a shift towards being an advisor and leader in a professional and results-driven environment. This role demands a strategic leader with a keen understanding of the music merchandise industry, an ability to inspire and guide teams, and a commitment to excellence. This is a senior role that reports directly to the President.

What you'll do:

Leadership:

Proactively listen to AM's Perspective: Cultivate an environment where the ideas and perspectives of Account Managers are heard, valued and acted on.
Educate: Empower your team with knowledge, providing them with the tools and information necessary to excel in their roles.
Inspire: Motivate and inspire AMs to achieve their best potential, fostering a culture of creativity and results driven excellence.
Challenge: Encourage a mindset of continuous improvement and growth, challenging the status quo for better outcomes.
Accountability: Implement clear expectations and hold AMs accountable for their responsibilities and performance.
Proactive Partner: Encourage proactive communication of ideas, strategies, and plans with client partners, colleagues and TMC leadership.

Strategy:

Work in partnership with AMs on client accounts when and where necessary.
Represent TMC in New Business presentations, onboarding and client reviews.
Research and Development (R&D):
- Analyze historical data across all channels.
- Understand and research the customer base and demographics.
- Stay informed of current trends across a multi-demographic landscape.
Identify financial goals and markers for each revenue channel.
Maximize revenue for all clients, across all channels of business.

Cross-Functional Collaboration:

Ensure consistent communication with art, production, tour, retail and ecommerce department heads to have a comprehensive overview of company goals, projects and ongoing challenges.
Ensure that information is consistently and effectively communicated with appropriate TMC team members when and where it relates to their responsibilities.
Conduct weekly meetings with all AMs to facilitate the exchange of ideas and insights within the department.

Quality Control:

Conduct monthly 1-on-1 meetings with AMs.
Review the prior month's pipeline, identifying successes and shortcomings.
Scrutinize future pipelines, raising questions and providing insights.
Hold AMs accountable for their performance through constructive feedback.

Miscellaneous:

Quarterly inventory reviews with AMs / SMs to minimize client / company costs.
Conduct quarterly reviews with the executive team, focusing on road mapping and setting goals for ongoing improvement and growth.

Who you are:

5+ years leading and running a team
10+ years in the music merchandising industry
Proven track record of fostering culture, developing team members and setting high standards
Dynamic problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues
Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders
Must be able to multi-task, delegate responsibility and tasks while being flexible toward fast-moving project deadlines
Strong experience with Microsoft Office Suite
Proven experience in a role that requires strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations
Ability to travel as needed

What we give you:

You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
Investment in your professional growth and development enabling you to thrive in our vibrant community.
The space to accelerate progress, positively disrupt, and create what happens next
Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

California based applicants have certain rights under California law. Please see our California Recruitment Privacy Policy for more details.

VP, Artist Accounts

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