Job Description
As the global leader and pioneer of the mobile webcomic format, WEBTOON has revolutionized the comics industry for comic fans and creators. Today, a diverse new generation of international comic artists have found a home on WEBTOON, where the company’s storytelling technology allows anyone to become a creator and build a global audience for their stories.
With a massive catalog of incredible digital comics from rising stars on WEBTOON CANVAS platform, and a growing roster of superstar WEBTOON Originals creators, there’s something for every type of comic fan on WEBTOON. With an average of 89+ million monthly active users, and WEBTOON adaptations on Netflix, HBO Max, and other screens around the world, WEBTOON’s passionate fandoms are the new face of pop culture. The company has worked with DC Comics, Marvel Entertainment, HYBE, and many more of the world’s biggest entertainment brands.
The Community Support Specialist will work with our community operations team on user inquiries and reports. You must be detail-oriented, tech-savvy, and self-motivated.
This is a remote, part-time contract role, up to 25 hours per week.
Responsibilities
- Respond to incoming user inquiries, complaints, feedback, and reports.
- Follow operational processes and procedures to address issues and maintain a positive user support experience.
- Stay up to date on new site features and improvements. Work with other departments to track and resolve bugs and other technical issues.
Requirements
- 1-2 years' experience in community or user support. Must have experience with Zendesk.
- Strong technical problem-solving skills and able to quickly learn new systems.
- Ability to understand and analyze complex cases.
- Culturally aware of trends and pop culture in United States.
- Must have experience working with a multicultural company.
- Exceptional communication skills. Ability to empathize with and understand our community members is crucial.
- While this is a remote position, preference will be given to candidates who are able to work within the Pacific Standard Time to align with our operational hours.
We are committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and experiences.
WEBTOON is owned by South Korea’s internet conglomerate Naver. In 2021, Naver acquired webnovel app Wattpad. The move aligned WEBTOON, the world’s largest digital comics platform, with Wattpad, the world’s leading webnovel platform. Together, these storytelling technology platforms reach a combined audience of 166 million people around the world.
Join us and work with some of the biggest artists, IP, and fandoms in comics!