Entertainment Supervisor, Show Production & Operations (Busch Gardens Williamsburg)

What you get to do:

This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.

• Works with Manager of Creative Show Ops to help plan and execute assigned Theatrical Shows on property.
• Communicate professionally and effectively with vendors, guests, and ambassadors.
• Create RFPs to send to vendors when looking to implement a new show product. Collect bids and review them with Vice President of Entertainment and Manager of Creative Show Ops.
• Correspond with all vendors providing show products. Send initial proposal, negotiate terms in conjunction with Manager of Creative Show Ops, enter approved into proposal request system.
• Communicate with vendor regarding creative ideas for the show and ensure they meet park goals for guest experience. Ensure BGW has rights to all material by collaborating with legal through Vice President of Entertainment and using programs such as ASCAP and BMI.
• Schedule regular Production meetings with vendors and internal BGW Entertainment team (costumes, lighting, audio, props/theming) to discuss pre-production, production and operational needs and concerns.
• Oversee the creation and maintenance of all show Rehearsal Schedules for talent and vendors.
• Collaborate with internal BGW Entertainment team regarding pre-production, rehearsal and operational schedules.
• Ensure all rehearsal spaces are ready during the rehearsal period.
• Oversee that the training and maintenance of Show Production Books are completed by the Stage Managers with Theatrical Scenic Production Supervisor.
• Conducts assigned Show Stage Manager department training with Theatrical Scenic Production Supervisor.
• Manages the Recruitment/Casting process of talent for assigned show products.
• Sources talent via online sources and live auditions.
• Communicate with candidates via phone and email as part of the offer process to clearly relay employment details.
• Work with Human Resources in the Onboarding of assigned show performers to ensure they begin rehearsals on time.
• Conduct Performer Department Orientation for assigned teams and clearly relay expectations of performers throughout the rehearsal and operation periods.
• Be the main point of contact for assigned Stage Managers and Vendors during the rehearsal process and operational time period.
• Oversee the quality assurance of all Show product as the “Assistant Producer” and help maintain original vision set by the Creative Team.
• Review rehearsal and operational reports to ensure notes are being executed in a timely manner.
• Director/Choreographer/Vocal Director of select production shows based upon individual talent strength.
• A part of the Duty program, being the Entertainment point of contact for the park during select Operational times.
• Assist in the development of seasonal ambassadors on assigned Show team.
• Correspondence with other departments to fulfill requests including technical services, costuming, sign requests, and marketing requests.
• Maintain a safe work environment and create, maintain, and implement assigned venues safety SOP policies.
• Maintain, uphold, and respect all ambassador confidentiality and leadership issues.
• Have strong presentation skills including the ability to speak clearly and comfortably in front of large groups and in different environments.
• Able to complete assigned projects in a timely and professional manner.
• Engage in extensive walking and standing throughout the entire work shift.
• Perform other duties as assigned.

What it takes to succeed:

• A High School diploma or equivalent. College degree in theater or equivalent experience is preferred.
• Minimum one (1) year professional entertainment or theme park experience preferred.
• Minimum one (1) year theatrical stage management and/or production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts.
• Special Event/Stage Manager/Project Management experience preferred.
• Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
• Proven leadership skills
• Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
• Able to be a team player and positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with additional needs.
• Proficient written and verbal communication skills. Working knowledge of the English language .
• Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
• Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
• Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations
• Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.