Theatrical Assistant

Capezio is seeking a qualified candidate for our flagship Broadway NYC location.

Primary Responsibilities:

Customer & Manager Liaison

• Professional communication with customers, management, and associates.
• Maintain manuals, binders (Theatrical, Pointe, Repair), and document retention.
• Communicate product knowledge and customer feedback.
• Enforce policies (cash handling, refunds, attendance, dress code, special orders, etc.).
• Perform delegated tasks to support daily store operations.

Customer Service

• Deliver white glove service for high-value clients.
• Handle complaints carefully.
• Develop ongoing customer relationships and encourage bulk orders.
• Support sales floor and phone service.
• Assist with shoe orders, repairs, and custom orders.

Daily Operations

• Create/track purchase orders, file, and archive orders.
• Maintain prompt email response within 24 hours.
• Handle reconciliation, factory order follow-up, SMU tickets, warehouse stock orders.
• Keep customer records updated (house accounts, tax exempt, bulk accounts).
• Oversee bulk/custom orders and stockroom organization.

Inventory & Loss Prevention

• Monitor theft prevention.
• Ensure proper stock handling: receiving, ticketing, organizing shipments.

Bookkeeping & Financials

• Manage register reports, cash deposits, and AP paperwork.
• Maintain customer billing/contact records.
• Weekly reporting to Store & Theatrical Managers.
• Support sales goals for Theatrical Division.
• Organize tickets, maintain “Theatrical beat book.”

Merchandising & Promotions

• Support promotions, signage, displays, and seasonal visual standards.
• Rotate and maintain displays per guidelines.

Outreach

• Assist with store/corporate events.
• Outreach to potential new accounts.
• Arrange in-studio fittings and stay aware of local theatrical happenings.
• Document outreach efforts in daily sales email.

Housekeeping

• Operate store equipment (registers, vacuums, ladders).
• Perform/store cleaning duties, stock maintenance, and uphold cleanliness standards.
• Ensure stockroom and cash wrap are neat and organized.

Supervisory Responsibilities

• Act as manager when Store/Assistant Manager is unavailable.
• Duties include training, assigning work, performance appraisals, conflict resolution.

Physical Requirements

• Standing, walking, lifting, climbing, bending, visual activity.

Other Requirements

• Flexible schedule (days, evenings, weekends, holidays).
• Ability to supervise/delegate as needed.
• Travel for banking, transfers, and meetings.
• Strong communication skills (oral/written, 12th grade level).
• Basic math skills (including percentages).

This role is essentially a blend of sales, operations, customer service, and light supervisory duties, with an emphasis on theatrical clientele and bulk/custom orders—making it a critical support role in driving both customer satisfaction and revenue.

Pay-$23-26/hr with benefits

Email resume. Equal Opportunity Employer

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Work Location: In person