Description

Position Type: Full-time, Hourly, Nonexempt

MISSION: (The essence of the job)

The Client Experience Project Coordinator plays a vital role in delivering exceptional hospitality and client service to all guests, including artists, touring crews, and vendors. This position ensures seamless experience from arrival to departure, acting as a central point of contact for client needs, coordinating logistics, and supporting the Front Office and Initiatives teams with public-facing projects.

OUTCOMES: (What must get done and how will we measure success)

Provide concierge-level service to all clients, ensuring a welcoming and professional experience, serving as a liaison between artists, crews, vendors, and internal teams to facilitate smooth operations
Maintain and update client information in the CRM system with accuracy and discretion
Assist with scheduling, booking amenities, and coordinating special requests and tours
Collaborate with Operations, Studio, and Initiative teams to ensure internal projects are on track, and communicated accordingly
Support the front desk team with check-ins, guest communications, and administrative tasks.
Anticipate client needs and proactively offer solutions or enhancements to their experience.
Ensure all hospitality areas are maintained to the highest standard

Requirements

CRITICAL

2+ years of experience in hospitality, client relations, or artist services.
Strong interpersonal and communication skills with a client-first mindset.
Experience working in entertainment, touring, or studio environments preferred.
Proficiency in CRM systems and Microsoft Office Suite.
Ability to multitask and remain calm under pressure in a dynamic environment.
Discretion and professionalism when handling sensitive information.

PHYSICAL

Frequent moving and lifting equipment and boxes up to 20lbs
Frequent walking throughout campus but may remain stationary for long periods of time
Frequent use of manual dexterity to type and use office equipment
Occasional exposure to concert level audio output, lasers, bright or flashing light, fog, and other elements one might experience in a live event production environment

CULTURAL

Passionate about live entertainment and working in a physical role
Thrives working with people, forming relationships, and prioritizing team success
Open to continuous learning in a dynamic environment, willingness to pivot as business needs shift, and values the insights and contributions of others
Ability to remain calm in difficult and/or complex situations and maintain an action oriented, problem-solving mindset
Demonstrate pride and ownership in your work

In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible. Every employee shares responsibility for health and safety within this company; failure to do so could result in disciplinary action up to and including termination. The employee is also expected to perform other duties and functions, assisting coworkers as needed.

We value diversity and are committed to creating an inclusive environment for all employees.

All employment offers are contingent upon successful completion of a background check and I-9 employment eligibility verification.

Project Coordinator_Client Experience

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