At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology Telecom mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by improving our consumer experiences, enabling business growth, and advancing operational excellence.

This role is within the Telecom Services organization. Our mission is to provide and support telephony, voice, wireless, video, cabling, and various infrastructure services to our Casts and Guests through efficient delivery and integration of common and secure platforms, products and devices that provide them with an experience that supports effective collaboration and communication.

We are seeking a Services Specialist responsible for providing financial, accounting and data research. Primary responsibilities include administrating payroll for all Union Cast and Organizational changes and reporting and other administrative functions established within Telecom.

The Telecom Services Specialist position reports to Manager, Datacom Services.

Responsibilities:

• Responsible for payroll of all Union Cast; ensuring charges for Vacation, PTO, Sick and to Project are charged properly

• Coordinates shift bids with leadership for union cast members

• Coordinates Org Management changes within WorkDay for Union Cast

• Must work collaboratively with clients and colleagues and exert influence to deliver results

• Effectively able to communicate regularly to leadership

• Proactively answers and makes recommendations regarding client questions on specific transactional data

• Works autonomously within established procedures and practices

• Suggests improvements to existing processes and solution to improve the efficiency of the team

• Provides and builds reporting for overall support for Telecom Managers as needed and/or advised

• Serves as the regulatory training POC maintaining and auditing records and ensuring compliance

• Communicates learning needs and schedules Cast to complete training

• Coordinates Onboarding for cast members as needed

• Analyses OT Reporting and delivers reports to leadership to ensure OT Leveling is correct

• Researches and identifies issues as they arise for the team

Basic Qualifications:

• 2+ years of payroll experience for Cast covered by union agreements

• Must be an excellent teammate who possesses solid interpersonal and organizational skills

• Excellent communicator in both oral and written settings

• Positive attitude and the ability to be proactive, resourceful, and flexible

• High energy level; strong work ethic

• Determined, independent thinker

• Previous experience in SAP, WorkDay, GEM, MS Office products Excel

Preferred Qualifications:

• Ability to plan and prioritize work and handle multiple priorities

• Ability to simplify complex issues and incorporate effective “storytelling” to engage and influence the audience

• Ability to complete a variety of atypical assignments as needed

• Ability to complete work with a limited degree of supervision

Required Education:

• Associates Degree or pursuing a Bachelor’s degree or equivalent work experience

Preferred Education:

• Bachelor's Degree from a 4-year college; or equivalent work experience

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