Description

The Licensing Distribution Operations Coordinator will work directly with third-party clients to execute the delivery of Amazon MGM content, ensuring all assets reach our partners accurately and on time. This role serves as a key resource for our internal sales team by providing up-to-date information on source asset availability. The coordinator will be responsible for reading, interpreting, and executing on licensing contracts to ensure all delivery requirements are fulfilled. A significant portion of this role involves communicating with vendors and fulfillment partners to track orders, troubleshoot issues, and confirm that all facets of each delivery are completed successfully. This is a fast-paced position that requires managing multiple projects simultaneously while meeting strict deadlines and client airdates.

Key job responsibilities
• Review delivery requests against contractual terms including licensed titles, languages, license periods, and technical requirements
• Track license periods and proactively follow up on deliveries ahead of start dates
• Respond to servicing inquiries for assigned territories
• Research asset availability and confirm material costs on a title-by-title basis
• Liaise with labs on client onboarding and encoding requirements
• Determine appropriate source elements and order materials from post-production labs via internal systems
• Coordinate language versions, dub and sub conforms; material fixes through multiple vendors as needed
• Partner with Sales, Marketing, and Tech to provide metadata, artwork, and promotional materials to clients
• Advise licensees and Sales team on delivery status
• Coordinate tracking, repair, and replacement of rejected materials
• Analyze QC reports and work with technical specialists on solutions
• Coordinate with labs for master reviews and fixes
• Maintain spreadsheets and databases with status updates, POs, rejections, and deliveries
• Alert Finance to rebill costs and ensure timely invoice processing
• Provide backup coverage for team members
• Implement and enhance AI solutions to automate workflows and processes

Basic Qualifications

- Experience with MS Office Professional Suite and excellent working knowledge of MS Excel
- 2+ years of customer service, project management, asset operations or post-delivery preferred
- Working knowledge of 4K, HD, and various video and audio file formats
- Excellent prioritization and time management skills; strong written and verbal English communication skills
- Self-motivated team player
- SAP knowledge preferred

Preferred Qualifications

- Experience leveraging technology to drive process improvements
- Experience with episodic and film workflows
- BA/BS degree preferred
- Experience in post-production and digital and physical asset research
- Experience working with Sales, Marketing, Legal, Digital Retailers and broadcasters
- International media asset management experience
- Ability to thrive while working independently while being able to contribute successfully to cross-functional teams
- Spanish-speaking a plus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,300/year in our lowest geographic market up to $107,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Licensing Distribution Ops Coordinator , Licensing Distribution Operations

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