General Information

Locations: Los Angeles - Chatsworth, California, United States of America

Location: Vancouver - Great Northern Way
Country: Canada

Role ID

211092

Worker Type

Regular Employee

Studio/Department

EA Studios - Respawn

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are looking for a Director of Game Services that is an industry expert on managing a premiere live service game utilizing technologies and strategies that focus on the player experience and satisfaction. This role has an operational focus with a deep business reach that affects the outcomes of the Apex Legends franchise at Respawn Entertainment. This talented individual will apply their years of engineering and live service experience to design, document, and deliver tools, systems, and services while reporting to the Head of Online Services. If this sounds like you, we would love to meet you.

What you will do

Lead your team through strategic planning, people development, and live services development and delivery milestones
Work collaboratively as a technical liaison for the Head of Online Services on all major projects within your technical domain
Become a trusted and effective member of the senior engineering leadership team of Online Services.
Write and review code across various domains and service tiers of critical importance to achieving the studio's strategic goals
Design, review, build, deploy, and operate the technical live services that our players rely upon daily
Collaborate with engineers and staff from various departments demonstrating your competency, capabilities, focus, and sense of ownership for key projects
Principally or support the writing technical design documents, run books, standard operating procedures, and other forms of documentation that enrich our engineering culture
Understand and demonstrate your knowledge of business critical production cloud architecture as expressed through presentations, diagrams, and documentation
10 years of demonstrable software engineering experience

Ideally, you will have

Experience building and operating multi-tiered customer facing applications and services
Experience with Technical Operations and 24x7 support
Have worked with OKRs and KPIs and applied them as a measurement of strategic progress
A deep understanding of process and practices that improve the player and developer experience through automation
An excellent grasp of business English in both oral and written forms
An excellent grasp of modern security concepts and their application in code and systems design
Ability to generate flowchart, sequence, and C4 diagrams
A programming language polyglot that can objectively reason about when, where, and why to use specific languages, protocols, and patterns focused on quality and time to delivery
Able to both understand and educate the architecture of business critical production cloud systems find and resolve issues quickly
Experience with modern source code management systems (Perforce, Git, etc)
Bachelor's degree in Computer Science or a related field, or equivalent experience.

Other qualities we look for

Experience with Security and Anti-Cheat tools and services
Experience with CDNs and content delivery networks
Passion for video games and the development process
Experience with JIRA or equivalent
Experience with two or more Cloud providers (AWS, Azure, GCP, etc)
Experience working with development to deployment build pipelines (CICD)
A champion of psychological safety

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$165,900 - $238,100 CAD

* California (depending on location e.g. Los Angeles vs. San Francisco) *$186,900 - $289,700 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Director of Game Services (Apex Legends)

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