Title: MANAGER, ENGAGEMENT AND RETENTION

Status: Full Time

Classification: Exempt

Reports to: Senior Manager, Member Lifecycle

Location: North Hollywood, CA - Hybrid*

About the Role

The Manager, Engagement and Retention plays a key role in supporting the execution of programs and lifecycle initiatives aimed at deepening member engagement and retention. In addition to a commitment to delivering a premium member experience, you will also bring a passion for data analysis and a natural curiosity for uncovering insights that explain the “why”. This is a unique opportunity for a Manager eager to contribute to the success of a dynamic membership community of 26,000+ members.

What You’ll Do:

Lead the execution and continual improvement of programs and initiatives such as Screening Room and Your Voice Matters.
Collaborate with the Senior Director, Engagement and Retention, as well as marketing, digital and other internal teams to assist in delivery and tracking performance of the quarterly member benefits Perks newsletter.
Develop trigger campaigns targeting low engaged and lapsed members, applying a “test and learn” approach to optimize results.
Assist in the pulling and synthesizing of data and insights to evaluate campaign/program effectiveness, identify trends and refine approaches to drive greater member satisfaction and retention. Provide actionable outcomes and develop departmental reports.
Write and edit marketing copy for membership campaigns across various channels. (e.g., member newsletter, emails, and website).
Assist with other responsibilities, special projects or new initiatives as needed.
Integrate diversity and inclusion best practices across all member initiatives.

Who You Are:

You have a positive can-do attitude and responsive manner.
You’re comfortable in a dynamic, evolving environment with an ability to adapt to changing priorities.
You’re passionate about a data-driven approach and possess an ability to translate insights into measurable impact.
You have a curious mindset, with a desire to continuously improve and innovate.
You’re a relationship-builder who enjoys nurturing members and effectively working with people at every level of the organization from senior management, and the Board of Governors.

Disclaimer: This description should not be construed to contain every function or responsibility. At management’s discretion, the employee may be assigned different or additional duties from time to time.

Compensation

The expected salary range for this role is $73,000 - $78,000 and is based on a wide range of factors including but not limited to relevant skills, training, experience, and education depending on experience. Our comprehensive benefits package includes a flexible hybrid work environment, health, dental, vision, life and disability insurance; pension plan, optional retirement plan; flexible spending accounts; generous time off policies; professional development resources, and much more.

For consideration, please send your resume and a short cover letter that showcases your personality and why you think you’re the perfect fit for this role to careers@televisionacademy.com.

About Us

The Academy of Television Arts & Sciences, founded in 1946, is a nonprofit organization dedicated to advancing telecommunication arts and sciences and nurturing creative leadership in the television industry. The Television Academy comprises over 26,000+ members from 31 professional peer groups, including performers, directors and producers to name a few.

The Television Academy recognizes excellence among its peers with the Emmy award, culminating in the Primetime Emmy Awards telecast each fall. The Television Academy also produces several other awards shows and a variety of activities and events for its members throughout the year. These events are featured across the Academy's digital platforms and in its award-winning emmy magazine.

At the Television Academy, we believe in and support workplace diversity, equity, inclusion and accessibility. It is our belief that a diverse and inclusive workforce leads to better discussions, decisions, and outcomes for everyone. In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, family care status, sexual orientation, and beliefs. If you possess the skills and passion to make an impact in the television industry, and enjoy an enthusiastic work environment where differences of opinion and diverse backgrounds are respected and welcomed, then we want to hear from you!

Engagement and Retention Manager

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