Purpose: The Audio Tech Manager is responsible for providing operational and technical support to our students and our faculty in our Bachelor and Associate of Music and Audio Productions programs. This role will manage the Audio Support Team and assist faculty and students who are working in the audio studios for recording sessions. They will also help plan and execute projects, and work with Education on new and ongoing initiatives.
Essential Duties And Responsibilities
- Troubleshoot and repair audio equipment, recording consoles and other audio related gear, such as microphones and instruments.
- Manage technical staff responsible for classrooms, studio setup, and maintenance.
- Develop strategic and tactical plans to facilitate and coordinate the delivery of technical services.
- Maintain a high level of customer service in the equipment room.
- Ensure acceptable levels of equipment and software performance in classrooms and studios. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services team.
- Assure that software and firmware are current as needed and appropriate. Work with vendors to request and schedule upgrades and with school technical staff to support the upgrades
Non-Essential Duties And Responsibilities
- Stay current with technological developments related to computer hardware, software, as well as the latest trends in audio equipment and techniques.
- Develop plans, procedures, and activities to support vendor agreements, spare parts, and equipment.
- Work with IMT leadership to develop a strategy for system backup and recovery when problems occur.
Other Responsibilities
- Maintain technical and operational documentation.
- Assist and advise on strategy for inventory management.
Supervisory Responsibilities
- Create Schedules and Approve Timecards for Audio Support Staff.
- May require you to be on call or work outside of normal scheduled hours.
Competencies/Knowledge/Skills/Abilities
- Demonstrate high resourcefulness, strong emotional intelligence, and self-motivation.
- Exhibit strong interpersonal skills to work effectively with staff, faculty, and students.
- Be results- and action-oriented; apply project management skills.
- Uphold an unquestionable personal code of ethics, integrity, diversity, and trust.
- Motivate direct reports to achieve goals.
- Demonstrate a deep understanding of studio management, including maintenance, scheduling, and design.
- Apply technical knowledge of audio gear, including consoles, patch bays, microphones, monitors, and musical instruments.
- Demonstrate good communication and organizational skills, both written and verbal.
Education
Education and/or Experience:
- Troubleshooting, diagnosis, and repair of audio gear at the component level.
- Demonstrate experience in audio engineering and recording.
- Possess management experience.
Computer Skills
- Demonstrate strong proficiency with PC and Mac (MS Word, Outlook, Excel, PowerPoint, Keynote).
- Demonstrate extensive experience with Avid Pro Tools, Apple Logic Pro X, Ableton Live, Dante, Audio I/O platforms, and audio plug-in management.
- Apply intermediate networking skills for hardware troubleshooting and configuration.
Environmental Factors are those that are required and performed with or without an accommodation.
- Work in environments with ambient noise from studio sessions.
- Frequently use tech devices, such as barcode scanners, computers, consoles, audio equipment, and gear.
- Work under fluorescent lighting.
- Work in environments with dust and fumes.
- Handle sharp cables as required.
Physical Demands are those that are required and performed with or without an accommodation.
- Lift up to 50lbs as required.
- Use fingers to grasp, move, or assemble small objects.
- Use sharp and/or heated tools as required.
- See details of objects at close range.
- Handle hazardous materials and equipment as required.
- Use one or two hands to grasp, move, and assemble studio equipment.
- Sit, stand, or kneel for extended periods of time.
- Use hearing and speech to communicate in person, by telephone, or through virtual meetings.
Emotional and Mental Demands are those that are required and performed with or without an accommodation.
- Assist complex students.
- Prioritize multiple projects at one time, manage patrons who exhibit negative behavior, and respond to last-minute requests, which may cause stress.
- Work both independently and as part of a team.
- Mindfully perform corrective counseling.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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