Concert Manager

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?

You're a hospitality professional with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?

City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?

Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.

Position Summary

The Concert Manager is responsible for managing logistics, interactions, and relationship between the venue and its artists leading up to and including the day of a show on all needs. This role is the leader in ensuring an exceptionally hospitable experience for all artists playing at City Winery. They will facilitate a healthy chain of communication through proper advance processes, collaborate with operations to create efficient executional means for all shows and ensure the team is in the know on all details related to a successful event.

Minimum Qualifications

• Minimum 2 years in the entertainment industry, preferably with hospitality background.
• Excellent organizational, communication, interpersonal and planning skills are necessary.
• Quick problem-solving capabilities in high-energy settings.
• Ability to management multiple projects and deadlines simultaneously.
• Must be self-reliant and able to meet tight deadlines.
• Experience with event logistics and management.
• Proficiency with Google Suite, Microsoft Word and Excel.
• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs. Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Overview of Responsibilities

Manage and execute all post- booking administrative and preparation work relating to the concert with direction from the Programming Director.

• Markup, review and execute all artist contracts in a timely and efficient manner.
• Manage all coordination and execution of deposit, advance, settlement logistics for all concerts.
• Serve as artists’ main point of contact on the day of a show.
• Coordinate all hospitality needs prior to and during an artists’ stay; arrange special requests in timely manner before the artists’ arrival.
• Coordinate with operational personnel any artists’ needs related to their fans including merchandising, guest lists, and arranged meet and greets.
• Handle all artists’ details including settlements at the end of each show with accuracy, discretion, and confidentiality.
• Be onsite for artist and management greetings upon arrival and introduce key management members to the production and programming departments, and operational management working that evening, including the night concierge and floor management.
• Collaborate with the Tour Managers and Programming Director on any details of a meet and greet and arrange these details with the concierge, floor manager, sound engineer and any other pertinent personnel.

• Ensure that all details in the artist settlement is accurate and follow through on payment and accounting processes night of show. • Assist Programming Director with qualifying and booking programs for the venue spaces.

• Ensure concert venue is fully prepared and organized for daily execution of the operation.
• Ensure maintenance of concert venue by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle.
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings.
• Demonstrate an ability to lead and motivate others and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
• Maintain external and internal concert reporting including end of month reporting and third-party reporting (Pollstar)
• Maintain and communicate accurate ticket counts
• Maintain all related document management including ticket reporting, financial tracking, advance logistics, communication with programming, accounting and other internal teams.
• Collaborate with internal and external teams to ensure a smooth concert experience.
• Properly communicate concert and artist needs with all departments in the weekly management and BEO meetings.
• Submit a personal monthly schedule in conjunction with the Concert Coordinator’s schedule to the Programming Director for approval.
• Train and support part-time Concert Coordinator.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.