Job Description
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues – New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The primary function of this role will be to assist in the planning and execution of Venue Tour Experiences and Productions sales strategy and ticketing operations. This candidate will be responsible for multiple tasks that drive the success of ticketing and sales efforts within the Revenue Strategy and Operations department. Tasks consist of coordinating sales channel reporting, data interpretation, inventory optimization, and communicating updates to multiple stakeholders.
What will you do?
- Collaborate with multiple departments in the development, planning and implementation of strategic ticket sales campaigns
- Partner with Data & Analytics to develop tracking and measurement reports to support revenue objectives
- Update information across multiple touchpoints (e.g., internal and external websites, etc.)
- Optimization of sales channels and inventory
- Prepare sales enablement materials to ensure sales representatives have proper sales knowledge and tools to ensure maximum efficiency
- Support venue hospitality needs and ancillary product sales
- Assist in budget tracking and cost management
- Participates in special projects and performs other duties as assigned
What do you need to succeed?
- Undergraduate Degree and/or 1-3 years experience in a similar role.
- Knowledge of Ticketmaster Archtics, TM One, Tableau
- A passion for data, and an understanding of how to apply data to make business decisions
- Experience in a guest-facing industry that has a focus on customer experience is a plus
- Strong organizational skills, attention to detail and the ability to manage multiple projects in a fast-paced environment
- Excellent written and oral communication skills; ability to explain complex analytical concepts in short-hand to a broad audience
- Strong MS Office skill level (Excel, Word, Power Point)
- Advanced quantitative and problem-solving skills
Special Requirements
- Must be able to work a flexible schedule
- Must be willing to travel to other locations as needed.
#LI- Hybrid
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.