The Guest Experience Manager with DPI Global Support Operations manages the daily operations of the Global Support team for Imaging locations at the Walt Disney World ®Resort. They lead, coach and develop front line Cast, foster a spirit of Performance Excellence with a focus on building strong relationships with business partners in a fast-paced environment. 

What You'll Do:

• Responsible for the coordination and delivery of daily support to PhotoPass Operations.

• Accountable for Imaging show excellence. 

• Responsible for developing and maintaining positive relationships with multiple teams across lines of business. 

• Coach and mentor Cast while providing feedback and ensuring accountability. 

• Guest Experience Managers must understand creative intent, maintain the vision of the DPI line of business, share Disney heritage and maintain brand integrity. 

• Manage and utilize tools, processes and resources to facilitate scheduling, labor tracking and accurate time recording.   

Required Qualifications & Skills

• Minimum of 2 years’ Leadership experience 

• Strong service orientation and background 

• Demonstrated ability to develop and inspire hourly Cast

• Ability to learn and adapt to new technologies, including comfort troubleshooting new systems and tools 

• Proven proficiency with various software/computer programs including MS Office programs 

• Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback  

• Demonstrated strong verbal, written and presentation skills   Proven ability to initiate, organize and complete multiple tasks in a timely manner  

• Demonstrated ability to champion change, share creative and new ideas, and to work as a team member 

• Demonstrated aptitude for budgeting and scheduling  

• Experience managing labor and timekeeping compliance

• Ability to be flexible with work schedule, including weekends and holidays

• Strong partnering skills for interaction with a variety of lines of business as well as vendors  

• Demonstrated strong coaching and mentoring skills 

Preferred Qualifications & Skills:

• Background in Photography 

• Proven experience and comfort using AI-enabled tools in a production/operations environment

• Leadership experience in Entertainment/DPI or relevant field

• Multiple languages 

• Proven experience with LightRoom, PhotoShop and other photo editing tools

Required Education:

• Bachelor’s Degree or equivalent professional experience  

 

Preferred Education:

• Bachelor’s Degree in photography or equivalent professional experience

The hiring range for this position in Orlando is $75,700.00 to $101,400.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.