About the Role: The Employee Relations Associate plays a pivotal role in enhancing the employee experience within Disney Experiences by engaging with employees and leaders during critical moments in the employment lifecycle. This position is ideal for problem-solvers and independent workers who thrive in a dynamic environment. This role contributes to fostering a collaborative and inclusive workplace that aligns with Disney's values and mission.

Responsibilities:

• Engage with employees to gather all relevant information regarding reported workplace concerns.
• Manage the intake, documentation, and tracking of employment-related claims, complaints, inquiries, and legal notices to discern if matters require engagement from Employee Relations, business leaders or other key partners to ensure timely response and resolution.
• Coordinate the collection of relevant documentation, records, and supporting information from internal stakeholders.
• Assist in managing end-to-end investigation processes and related case administration.
• Maintain accurate case files, reporting logs, and status updates for employment-related complaints, ensuring alignment with internal processes, deadlines, and recordkeeping requirements.

• Maintain detailed and accurate accounts of inquiries with timely memorialization of the notes and supporting documents into Employee Relations’ case management system.
• Promote knowledge, understanding, and compliance about company policies through coaching, presentations, and facilitating training sessions. 
• Collaborate with Labor Relations, People & Culture Business Partners, Security, and other teams as needed. 

Required Qualifications

• Bachelor’s degree in business, human resources, psychology, sociology, industrial labor relations, and/or equivalent work experience.
• Proficiency in conducting workplace investigations.
• Minimum 2 years of relevant experience.
• Demonstrated experience in conflict resolution and consulting.  
• Ability to manage competing, high priority demands, prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
• Ability to analyze data, trends, and insights to identify the root cause of the event.
• Strong written and verbal communication skills, and ability to influence. 
• Ability to handle highly sensitive and confidential situations with objectivity.

Preferred Qualifications

• Prior Employee Relations experience.
• Bilingual Spanish speaking/writing strongly preferred.
• Experience with Collective Bargaining Agreements or knowledge of labor law.
• Knowledge of employee relations and federal and state laws (e.g., Title VII, ADA, ADAAA, FMLA).