Job Description
The Fan Experience Department role of Supervisor plays a vital part of our event day team. This role will supervise and support a dynamic team oriented environment! Your team will embody our service culture commitments and create a fun and inviting atmosphere, where every Fan feels welcomed and valued. This position will lead within its respective areas, including occasional recruiting and training operations. This role will assist with both Fan and Team Member experience initiatives. Supervisor will contribute to the Fan experience in a variety of Fan experience areas, including: ticket greeting, mobility assistance, bag check, Fan assistance, elevator/escalator operator, ushering, directional support, wardrobe and equipment distribution, team member entrance, rewards and recognition, and welcoming new team members.
This is a part-time role based in Inglewood, CA and is not eligible for benefits. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts, NBA games, and special events.
What You Will Do
- Supervise a small pod of event-based employees under the mentorship of the Fan and Team Member Experience management team.
- Consistently contribute to the world class Fan experience at Intuit Dome that welcomes every Fan and demonstrates our service culture commitments.
- Build and maintain a strong team culture with a high level of engagement, demonstrate an ability to achieve results through people with teamwork and accountability, and champion continuous improvement by providing feedback, conducting training, and sharing best practices with team members.
- Attend pre-event leadership briefings and communicate all event information and instructions clearly and concisely in a group setting during zone briefings on event days.
- Responsible for completing all required documentation accurately as needed - Deployment App and other designated reports.
- Play a pivitol role in use and understanding of technology for ticket redemption and access control at Intuit Dome.
- Effectively document and report incidents and feedback, including Fan and employee injuries, Fan feedback, operational opportunities.
- Actively use the Inventory management system for all necessary event equipment for assigned areas. This including radios, iPads, stools, wristbands, including picking up equipment pre-event, assigning equipment to team members, and returning equipment post-event.
- Proficiently use assigned company equipment to perform job duties.
- Responsible for calmly responding to medical or emergency situations and for directing others in the event of an emergency.
- Maintain confidentiality of all company operations.
- Comply with all state and local laws and regulations, including ADA
- Communicate effectively (oral and in writing) with management and other arena stakeholders – including Fans of the arena.
- Assist in on-the-job-training and development of event staff (event day/peer training) regarding policies, procedures, customer service training, and job specific training.
- Respectfully perform job duties safely and efficiently without accepting monetary value.
- Ability to perform all duties of the Arena Host or Premium Host role as needed.
- Exhibit an extensive knowledge the venue layouts, seating sections, access control, key venue attractions, key venue personnel identities, emergency activity procedures.
- Proactively execute and learn extensive knowledge about current accessibility requirements.
- Respectfully perform job duties safely and efficiently without accepting monetary value.
- Additional duties as assigned.
Your Background, Skills, and Experience
- Previous experience in customer service or hospitality leadership roles, preferably in a fast-paced environment.
- Welcoming, positive, energetic and poised demeanor and effective interpersonal skills
- Highly proficient in technology, including tablet and app-based software, and up to date on current technology trends
- Knowledge of venue layouts, accessibility requirements, and emergency procedures.
- A commitment to delivering exceptional Fan service with a welcoming and positive attitude.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse audiences. Conversational proficiency in English needed.
- Proficiency in technology and a willingness to adapt to new tools and systems.
- Physical stamina to maneuver and be stationary in various indoor and outdoor settings.
Essential Functions of the Job (Physical Requirements & Working Conditions)
- Ability to lift, carry, push, or pull equipment or materials weighing up to 25 pounds.
- Ability to stand, sit, walk, or remain in a stationary position for extended periods during scheduled shifts.
- Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed to perform job duties.
- Ability to ascend and descend stairs and work safely at various heights, including top of stairways, when required.
- Ability to work in confined or enclosed spaces, including elevators, when required.
- Ability to move throughout the venue quickly and safely during events.
- Ability to communicate effectively with guests, coworkers, and supervisors in person and through radio or other communication devices.
- Ability to work in both indoor and outdoor environments. Outdoor work may include exposure to varying weather conditions, including heat, cold, rain, wind, humidity, and direct sunlight.
- Ability to work in environments with elevated noise levels, crowds, and vibration typical of live sporting events and entertainment venues.
- Ability to work in crowded environments with frequent interaction with guests and team members.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts based on business needs.
Minimum Qualifications
- Must be at least 18 years of age.
- High school diploma or equivalent required.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
Our Approach to Technology & Innovation
At Halo Sports and Entertainment, curiosity and innovation go hand in hand. We seek forward-thinking individuals who embrace emerging technologies and actively leverage AI tools to work smarter, unlock creativity, and elevate the fan and business experience.
About Halo Sports & Entertainment:
Halo Sports & Entertainment brings together some of Southern California's most iconic sports and entertainment brands. Our portfolio includes the LA Clippers, Intuit Dome, Kia Forum, and the San Diego Clippers, giving our teams the opportunity to shape experiences across professional sports, live music, and entertainment. Whether producing unforgettable events, building innovative technology, or supporting the operations behind it all, our employees work together to deliver exceptional experiences while growing their careers in one of the most dynamic organizations in sports and entertainment.
About Intuit Dome:
At Intuit Dome, we're setting a new standard for live sports and entertainment. Home to the LA Clippers, Intuit Dome was designed from the ground up to redefine the fan experience through technology, innovation, and thoughtful design. Every event is an opportunity to create an unforgettable experience for every fan, artist, athlete, and guest who walks through our doors.
Host of the 2026 NBA All-Star game and set to Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.
Located in Inglewood, Calif., Intuit Dome is built different -- it redefines fans’ expectations for live experiences and changes the music landscape in Los Angeles.
About Kia Forum:
Located in Inglewood, California, the Kia Forum is the only arena-sized venue in the country dedicated to music and entertainment, delivering a superior experience for artists and fans alike. The iconic venue hosts a diverse range of premier events, featuring the biggest names in music and entertainment, award shows, combat sports, and more. Designed with entertainers and performers in mind, Kia Forum Backstage includes star-caliber dressing rooms that provide unparalleled comfort. The Kia Forum received Pollstar's "Arena of the Decade" award in 2022 and was named the top West Coast arena in 2025 by Pollstar and Billboard magazines.
Compensation
- Compensation for this role is $23/hour, then $25/hour after the probationary period.
- This role is classified as non-exempt.