About the Team:

The Experience Development Department is a team of strategists, creatives, and collaborators dedicated to delivering exceptional, memorable experiences. We foster innovation, inclusivity, and creative risk-taking, crafting high-quality experiences that connect guests with the place, each other, and meaningful moments. Our success is rooted in proactive communication, cross-department collaboration, and continuous improvement, ensuring both the guest journey and our team dynamic leave a lasting impact.

About the Role:

We are seeking an experienced Senior Manager, Experience Operations to lead and elevate the planning, execution, and operational strategy for a dynamic portfolio of world-class venues in Mission Rock including Pier 48, China Basin Park, and adjacent public spaces. This role is critical to delivering exceptional hospitality experiences, managing complex large-scale events, and maintaining operational excellence across multiple venues.

You will oversee all facets of event production, client services, and facility operations, ensuring that every event—from intimate brand activations and corporate programming to marquee international sporting and entertainment events—runs flawlessly. You will build strong partnerships across corporate, community, and government stakeholders to position our venues as premier destinations for entertainment and cultural engagement.

You’re Excited About This Opportunity Because You Will...

Gain exposure to multiple facets of the organization by implementing activations that drive toward our strategic business objectives.
Represent the ballclub by interfacing with our fans and clients in a professional, polite, and engaging manner.
Play a key role in measuring short term results and creating long term vision for event engagement.
Oversee end-to-end event planning and execution for a wide range of events including concerts, corporate meetings, public activations, and large-scale festivals.
Serve as the primary liaison for key clients, partners, and sponsors, delivering a client-first experience while driving revenue growth through strategic upselling and tailored solutions.
Collaborate closely with sales, marketing, catering, operations, and other cross-functional teams to deliver seamless and innovative event experiences.
Orchestrate operational logistics including staffing models, vendor coordination, security, transportation, and on-site event management.
Manage and track all aspects of event budgeting, including forecasting, payment of expenses, collecting revenues and reconciling post-event in an accurate and timely manner.
Propose and implement innovative approaches, procedures, and processes to drive continuous improvement in departmental efficiency and service excellence.
Identify and capitalize on upselling opportunities to elevate guest experiences and optimize client ROI.
Stay current with industry trends, conduct market research to identify best practices, and implement innovative ideas to enhance the guest experience.
Actively seek, receive and implement feedback from customers and team members to improve and enhance the stakeholder experience.

Qualifications

A minimum of 7 years of advanced experience in event operations, venue or hospitality management, preferably in high-volume settings such as sports or entertainment venues.
Proven track record managing high-profile, complex events including global sporting events, concerts, festivals, and corporate activations.
Exceptional leadership skills, with experience building, inspiring, and managing diverse teams.
Comfortable working non-traditional hours in a fast-paced, live-event setting.
Positive, collaborative team player with a proactive mindset and high attention to detail.
Outstanding interpersonal and communication abilities, capable of managing complex stakeholder relationships with diplomacy and influence.
Demonstrated ability to innovate, improve operational processes, and implement scalable solutions.
Deep understanding of venue operations, facility maintenance, safety compliance, and event logistics.
Familiarity with San Francisco’s permitting, regulatory environment, and event licensing processes is highly desirable.
Crisis management and problem-solving expertise in fast-paced, dynamic environments.
Strong financial acumen, capable of budget creation, analysis, and optimization for individual events, operating requirements and department initiatives.
Proficiency with event management software, CRM tools, and project management platforms.

We’re Excited About You Because…

You are an authentic, inspiring, and positive team player who brings energy to every project.
You are passionate about event operations, creating unforgettable experiences for fans, and contributing to the growth of the dynamic Mission Rock neighborhood.
You have a proactive mindset and a strong drive to succeed, always pushing towards achieving business goals.
You embrace ambitious challenges, align with others on shared accountability, and take the initiative to get things done.
You thrive in fast-paced environments and remain adaptable under pressure.
You are a natural problem solver who keeps the fan experience front and center.

At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $100,000 to $110,000 plus an annual Bonus , and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision.

In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

Senior Manager, Experience Operations

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