locations: Philadelphia, Pennsylvania

time type: Full time

posted on: Posted Yesterday

job requisition id: UMG-22896

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

We are seeking a detail-oriented and proactive Platform Administrator to support our e-commerce platform operations. In this role, you will collaborate with cross-functional teams to spin up new shops, manage user access across multiple platforms, install/configure apps, and run automations that keep our systems efficient. The ideal candidate is highly organized, enjoys problem-solving, and is comfortable working independently across multiple platforms.

How you’ll CREATE:

Partner with Store Operations Managers to set up new storefronts within Shopify, including core settings and configurations
Review, administer, and manage user access across our e-commerce platforms and systems
Install, configure, and maintain third-party apps and integrations within stores.
Run and monitor automations to support business operations
Troubleshoot platform-related issues and escalate when needed. Provide support on ad hoc projects, system improvements, and process optimization
Other duties as assigned

Bring your VIBE:

Experience working with e-commerce platforms (Shopify experience strongly preferred)
Strong technical aptitude with the ability to learn new systems quickly
Excellent problem-solving and troubleshooting skills
Strong communication skills to collaborate with cross-functional teams
Highly organized, with strong attention to detail
Ability to recognize situations that need to be escalated
Independent thinker; able to make meaningful decisions based on each situation
Excellent follow-up skills and 100% follow-through on commitments
Proactive, resourceful, and result-oriented
Familiarity with automation tools
Good with tight timelines and strict deadlines
Easily adjusts to shifting priorities
Trustworthy with sensitive information

Perks Playlist:

Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
Comprehensive medical, dental, vision, and FSA options, as well as:
- 100% coverage for out-patient mental health services
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- A lifetime fertility support allowance of $30,000 to plan participants
- Student Loan Repayment Assistance and Tuition Reimbursement
- 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

Variety of ways to prioritize much-needed time away from work including:
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

eCommerce

Salary Range:

$45,385 - $55,205

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

Platform Administrator

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