Job Summary:

Do you want to join a team that brings you to the Walk Disney World Parks, Water Parks, Resorts, and so much more? As a Convention Guide for the Catering Event Operations team, we work events with Guests from all over the world. No two days are the same because no two groups are the same! Be part of the magic helping Guests celebrate special moments.

At the Walt Disney World Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire!

The pay rate for this role in Florida is $17.00 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Responsibilities:

We proactively engage with Guest and address needs by answering questions, giving directions and providing other information about the theme park or surrounding areas
We provide Guest Service when problems arise and help find solutions with Guests and Cast Members
We communicate Safety and Park & Resort information to small and large crowds, and take ownership in emergency situations.
We partner with Catering, Entertainment, Culinary, Park Events, Resorts and many other areas, and communicate using radios and smart devices.
We are responsible for escorting Guests through on-stage and backstage locations, keeping them on scheduling and following an event agenda.
We perform administrative duties using a variety of computer systems.
We process Guest orders accurately through a point-of-sale system (POS register), including; counting money, making change, and processing credit card transactions
We work with and around all foods and food allergens, including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg and dairy products.

Basic Qualifications:

Must be at least 18 years of age and have a valid Driver’s license
Passion for and knowledge of the Walt Disney World Parks and Resorts
Prolong standing and walking, including climbing stairs, in indoor and outdoor environment and all weather conditions
Strong written and verbal communications skills
Able to multitask under high pressure situations while maintaining a safety focus
Demonstrate good judgment and decision-making skills
Follow all department policies/procedures and service guarantees
Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required
Cast Members may be required to handle cleaning chemicals and supplies

Preferred Qualifications:

Bilingual preferred.
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.
Part-Time requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays

Additional Information:

SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

KEYWORD: WDW Casting WDWCASTING WDW: Walt Disney World Casting Hourly Jobs

Convention Guide - Part Time, Walt Disney World

Recommended for you

Assistant to Producer/Literary Manager

Similar positions

Entertainment Stage Technician- Full Time/Part Time, Walt Disney World

Post Production Coordinator at Walt Disney Studios

Reporter (Part-Time)