Job

Senior Account Manager, Client Initiatives Program

Description

POSITION TITLE: Senior Account Manager, Client Initiatives Program

DEPARTMENT: Client Services – AmazonMGM Desk

LOCATION: Burbank, CA (Hybrid)

REPORTS TO: AmazonMGM Client Lead

COLLABORATES WITH: SVP Localization, Global Account Lead, Operational Leads, Business Excellence, and cross-functional teams

ABOUT THE ROLE:

Position Overview
This role is dedicated to supporting Deluxe’s AmazonMGM account through the leadership and execution of special initiatives that support the core localization workflows. These initiatives are essential to the smooth running, evolution, and operational maturity of the account. The Senior Account Manager acts as the primary point of contact for these programs, managing escalations, driving reporting and data initiatives, coordinating multi-team operational projects, presenting progress to the client, and ensuring alignment across internal stakeholders.

RESPONSIBILITIES:

Serve as the primary point of contact for special initiatives with AmazonMGM
Present initiative updates, risks, and progress to client stakeholders
Influence client decision-making toward mutually beneficial outcomes
Attend client meetings and events as required
Manage inbound escalation tickets and partner with internal teams to resolve issues quickly and clearly
Collaborate with Business Excellence on reporting, dashboards, metrics, and data-driven insights
Document and track initiative progress
Lead multi-team special projects across Operations, Localization, Dubbing, Subtitling, Fulfillment, and Technology
Develop project plans, timelines, communication updates, and risk mitigation strategies
Identify workflow gaps and support process improvement initiatives in partnership with operational leads
Ensure initiatives maintain momentum and cross-team alignment

QUALIFICATIONS:

Experience in localization within a studio, streaming, or high-volume operational environment
Strong project and program management skills
Ability to manage multiple stakeholders and drive clarity in ambiguous scenarios
Excellent communication and client relationship skills
Strong data literacy and comfort with dashboards, reporting tools, and KPI interpretation
Ability to influence without authority
Proficiency with Excel, Smartsheet, Teams, and operational reporting tools

PREFERRED EXPERIENCE:

Familiarity with Deluxe structures, teams, workflows, or terminology
Familiarity with Amazon Studios’ operational norms or experience supporting Amazon as a client
Experience in Senior Account Management, Program Management, or Client Services leadership
Exposure to process improvement, PMO frameworks, or Business Excellence
Familiarity with data visualization platforms such as Tableau

Scope and Autonomy:
Executes initiatives in partnership with the AmazonMGM Client Lead, SVP Localization, and Global Account Lead. Serves as the client-facing representative for special initiatives. Does not own strategic direction of the overall account. No budget or resource ownership. Operates with autonomy in day-to-day initiative execution.

About the Company:
Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Diversity Statement:
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.

Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank, CA and the base pay range for this role is $88,000.00 - $110,000.00 annually. Actual amounts will vary depending on education, skills, experience, and geographic location. Standard PST hours. Occasional travel to client offices or events required.

Senior Account Manager, Client Initiatives Program

Recommended for you

Assistant to Digital Department Head

Similar positions

Senior Program Manager

Senior Manager, Client Services (Creator)

Account Coordinator, Digital Client Services