Lead, Entertainment Technical Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full-time Technical Operations Lead on the Entertainment Team reporting to the Senior Manager Entertainment Technical

This position will work onsite in Miami Florida

Essential Duties and Responsibilities:

Lead fleetwide recruiting and staffing efforts including sourcing onboarding and evaluating technical entertainment personnel across all ships

• ensuring the right talent is in place to meet operational requirements
Manage the scheduling of all technical staff ensuring efficient coverage across vessels while considering safety availability
• and operational needs
Act as the main point of contact for group and charter entertainment requirements
• coordinating technical support for special events and functions to ensure seamless execution
Plan and oversee vendor site visits for safety inspections maintenance
• and staff training—managing vendor travel and logistics
Develop manage and implement operational initiatives maintenance protocols and process improvements fleet-wide
• with ongoing assessment for effectiveness
Design develop and maintain digital data systems and workflows that streamline staffing training maintenance and operational processes
• supporting fleet-wide efficiency and data accuracy
Support the creation review and continuous improvement of Standard Operating Procedures (SOPs) to standardize best practices safety standards
• and operational procedures across all vessels
Provide technical support remotely and onboard to troubleshoot and resolve equipment and system issues
• responding quickly to technical emergencies
Create and oversee comprehensive training programs for crew members including conducting sessions certifications
• and ongoing performance assessments
Analyze performance metrics related to staffing maintenance and operations
• using insights to drive continuous improvement and operational excellence
Lead the development and deployment of new initiatives that enhance safety efficiency
• and overall fleet operation
Manage budgets procurement and operational expenses related to staffing equipment
• and projects to ensure cost-effective solutions
Oversee digital and social media content related to entertainment branding careers
• and onboard activities
Administer the Shipboard Quality Management (SQM) system
• ensuring compliance with safety and operational standards
• Promote a safety-first environment by establishing and enforcing safety protocols and best practices

Qualifications Knowledge and Skills:

Bachelor’s degree in theatrical management (stage production technical) or entertainment administration from an accredited university or equivalent experience

Minimum four (4) years professional experience in theatrical management or administration with an emphasis on technology Intermediate to advanced knowledge of theatrical lighting audio rigging and stage automation systems Experience developing and maintaining large production or staffing schedules Experience managing a budget and expenses Prior experience working onboard a cruise ship is highly preferred Web design and digital marketing experience preferred Able to interpret and execute a variety of instructions furnished in written oral diagram or schedule form Excellent interpersonal and communication skills and the ability to tactfully communicate with a wide range of people including prospective employees corporate executives and shipboard staff from all over the world Excellent understanding of the requirements and responsibilities of various theatre technology positions (stage management lighting sound performer flying etc) Critical problem-solving skills when dealing with unexpected urgent staffing issues that arise Must be outgoing and approachable while representing the brand at industry and recruiting events Advanced knowledge of Microsoft Office Suite (Excel Word PowerPoint SharePoint Teams Outlook) Experienced in design and creation of PowerPoint presentations / decks Intermediate to Expert knowledge in cost analysis and budget forecasting

Physical Demands:

While performing job functions you would be required to sit stand write review and type reports compile data operate a computer communicate listen and assess information You may move about the office complex may travel to other office locations and may lift push pull or move 10 - 15 pounds Visual requirements include distant close and color vision and ability to adjust focus

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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