Job title: Technical Operations Center (TOC) Operator

Location: Des Moines, Washington

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A brief summary

We are looking for a skilled Technical Operations Center (TOC) Operator to join our team to ensure broadcast quality and connectivity is maintained to the highest operational level. The TOC Operator will provide critical responses in a dynamic broadcasting environment and will work as part of a high performing Global team in a collaborative manner. They will work with the wider Engineering and Operations team using the very latest technology managing platform channels, ensuring the correct ad insertion rotation, and QC’ing the distribution paths for remote partners across a cloud-based infrastructure.

The ideal candidate will need to be a clear and confident communicator, be able to adapt quickly to on-air changes and remain calm under pressure. Their aim will be to ensure the highest quality visual presentation that informs and inspires viewers and audiences from all around the world. An ability to focus and maintain concentration while being flexible to problem solve is key.

In this role, the TOC Operator will be an integral part of the organization’s TOC team and will work under the guidance of the TOC Lead while reporting to the Service Delivery Manager. The position is based in the greater Seattle area. The position may require international travel on occasion. The successful candidate will be assigned to the Remote Broadcast Center owned and operated by Riot Games. They will work across the Riot Games’ Esport broadcasts featuring championships and tournaments from titles: League of Legends, Wild Rift and Valorant. The TOC Operator will be working with the latest technology in the most advanced Remote Broadcast Center in the World.

What you’ll be responsible for

Building, configuring, and monitoring complex OTT distribution workflows for remote partners, Costreamers, public platforms, and any other distribution partner worldwide.
Platform channel management, ad insertion during live events and chat moderator assignment.
Critical assessment of video and audio contribution feeds, proactive monitoring with rapid action to restore service using pre-defined emergency procedures.
Rebroadcasts with the insertion of adverts on partner platforms.
Maintain accurate and timely entries into the event’s log throughout the event.
Monitoring of all transmission equipment and software, escalating faults accordingly.
Assist with Media tagging and other departmental tasks outside of show times.
Managing the inbuilt system redundancy to ensure that minimum disruption to services is caused by equipment failures. • Assist with other departmental tasks outside of show times.
Update and maintain all SOPs and contribute to new SOPs and the sharing of business/skill knowledge.
Performing regular reporting on performance of the Centers by identifying and tracking data for KPIs.
Imparting skill and knowledge to co-workers and colleagues.
Perform other job-related duties as assigned.

This role is for you if

Required Qualifications

3+ years proven experience with video transmission, encoding and decoding, a Technical Operations Center, or Broadcast Master Control environment.
Knowledge of cloud-based and on-prem live streaming, encoding, and packaging solutions.
An understanding of the conversion of baseband video to a compressed video format to facilitate delivery across a variety of networks and platforms.
Experience in a live event production operation environment, preferably sports.
Background working with cloud-based and file-accelerated media upload applications.
Experience with OTT monitoring and compliance.
Fundamental understanding of IT networking infrastructure.
Detailed operational knowledge of tools used to diagnose issues with video and audio feeds, including waveform monitors and audio monitoring units.

Technical Operations Center Operator

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