Senior Workplace Experience Coordinator

Senior Workplace Experience Coordinator

The Workplace Experience (WE) Coordinator will be a dynamic, customer service-focused

person who works fast and strives to assist the studio and office in creating the very best and well-kept environment possible to attract and retain passionate team members and help produce and support the best games. You will report directly to the Workplace Experience Manager and co-coordinate the EA Orlando campus's daily operations, including facility upkeep, guest relations, visitor management, shipping & receiving, employee services, event support, simple graphic design, and administrative responsibilities. This role is onsite in our Orlando campus.

Main Responsibilities:

• The contact between onsite personnel and the WE Manager drives employee engagement and culture
• Service Now Ticket Management: Review, respond to, or assign help

tickets to the appropriate channel

• Ability to push forward campus initiatives or oversee vendor contractors who

may hold responsibilities for activities.

• Knowledge and implementation of web-based programs to create studio communications, manage weekly newsletters, campus flyers, internal website and invitation system
• Occasional weekend work to oversee vendor work.
• Responds to all inquiries and complaints; ensure

quality service delivery to every employee; follow up with

employees to ensure complete customer satisfaction.

• Sources vendors for employee events, services, and maintenance.
• Prepares for new hires, Assisting PP to set up for orientation

sessions, providing tours, and setting up new hire desks.

• Manages event support tasks, including coordinating with IT for A/V

purposes, furniture set-up and tear-down, food and beverage set-up, and

vendor coordination.

• Responsible for WE receipts and invoices to submit to WE Manager or

Accounts Payables.

Qualification and Requirements

• Associate Degree or equivalent, in a related area preferred or Two (2) to Five (5)

years of administrative or hospitality field experience

• Task management (Overseeing multiple tasks/projects simultaneously
• Listening and learning ( quickly, and become proficient

with protocol, culture, and processes)

• Goes beyond established framework; look for new ideas and creative solutions to overcome challenges.
• Ability to work in a team environment with a customer service focus.
• Office technology (familiar with Internet Tools, Word, Excel, Outlook, Ticketing Systems, Mail Chimp, Google Docs, Survey Monkey, Green Envelope, Bright Author, and Photoshop)
• Excellent written and verbal skills
• Skill in managing sensitive information
• Great vendor management skills
• Creative-thinking; ability to think outside of the box,
• Propose and complete approved processes and resolve issues as they arise within all company policies and best practices.