UCAN Marketing Operations Manager

Our client, the world’s leading entertainment streaming service, is looking for a Marketing Operations Manager to join our client's UCAN Marketing Operations & Production team. This role involves overseeing title-level campaign production, creative operations, and project management across our client's UCAN Non-Fiction slate (Documentary Films and Series). The Marketing Operations and Production team serves as a center of excellence for creative operations, cross-functional project management, and marketing production, working closely with Marketing, Communications, and Product teams to connect our stories with millions of people.

This is an on-site 8-month contract, requiring in-office work in Los Angeles, CA, from Tuesday through Thursday. The hourly rate is $90 per hour, plus benefits through Talent Table. Candidates must not hold H1B Visa status or C2C.

The Role:

In this role, you will be a key cross-functional partner, responsible for managing the end-to-end project management of a campaign, production budgets for promotional assets, and partnering with creative, media, social, publicity, and other cross-functional teams. This means that you are nimble, solutions-oriented, entrepreneurial, and a creative operations expert. You thrive in a fast-paced environment that requires you to bridge competing priorities among global and local stakeholders — ensuring all assets are delivered on time and on budget.

Responsibilities:

• Oversee a slate of titles by managing end-to-end campaign operational scope including: overseeing relevant budgets, creative development operational management, asset planning and production, and campaign fulfillment/delivery.
• Budget and track spend for title marketing launches across the entire lifecycle of a campaign (from Creative Development to Delivery).
• Define and manage milestones across an entire campaign lifecycle including: creative development timelines, executive review timing, stakeholder delivery deadlines, production due dates, and backout timings for asset rollouts (e.g., media deliveries, debuts)
• Manage creative agency NDAs, MSAs, SOWs, and onboarding as needed.
• Track agency deliverables against the SOW and escalate to primary stakeholders any potential lock-date delays and budget overages.
• Ensure time-sensitive bottlenecks are eliminated and advise on delivery and budget risks to enable the creation and production of high-quality creative at high velocity.
• Lead and manage cross-functional communications and workflows, ensuring effective exchange of campaign information and dissemination of milestones, assets, and deliverables.
• Partner with a team of operational producers responsible for managing finishing, localization, and trafficking of promotional materials (including AV, key art, out-of-home, digital, and social assets).
• Manage day-to-day escalations and troubleshoot creative development and production issues.
• Use data to inform production best practices and eliminate inefficiencies across operational pipelines.

Qualifications:

• 8+ years of creative project management and creative production experience, preferably at an entertainment studio, network, or agency.
• Proven track record of managing large cross-functional teams through successful marketing campaigns.
• Expert knowledge of marketing campaign and localization workflows, with a deep understanding of the creative and production process for video (trailers, TV spots, social creative), print/OOH, and digital materials.
• Fluent in video and digital types and formats, with an understanding of asset management, servicing, and ad trafficking.
• High competency and experience managing high-profile campaigns.
• Knowledgeable about the evolving advertising landscape.
• Experience managing a high volume of creative and campaign types with geographically dispersed teams
• Strategic thought partner and strong team player

Personality Attributes

• See Who We Are and what our Culture is like.
• You are passionate and curious about all aspects of entertainment marketing
• You are a natural-born communicator, connecting the dots when others cannot, and have an ability to simplify complex issues and questions
• You have a marketer’s background and mindset.
• You thrive in a fast-paced and demanding environment, possess a high level of intellectual curiosity, and demonstrate strong judgment in the face of ambiguity
• You’re comfortable living in the gray and can navigate comfortably in ambiguity
• You have a track record of successful cross-functional work and lead deftly across the many aspects of campaign development
• A collaborative spirit who possesses a strong creative and strategic sensibility and who can expertly influence key stakeholders and foster deep relationships across the business
• A competent professional who can effectively liaise and build trust and partnership with their cross functional counterparts
• You approach all challenges and obstacles with a solutions-oriented mindset
• You are an agile, goal-oriented personality, driven to succeed, and always up for a challenge!